Welcome to Croydon Flowers. These Terms & Conditions apply to all purchases made via our online platform for flower delivery services in Croydon and surrounding areas. Please read these conditions carefully, as they govern your use of our website and the services we provide. By placing an order with Croydon Flowers, you agree to comply with these Terms & Conditions in full.
Croydon Flowers is an online florist providing flower delivery services to customers within Croydon and neighbouring locations. Our aim is to deliver high-quality floral arrangements, bouquets, and related products for every occasion, directly to your doorstep.
These Terms & Conditions govern all sales and contracts of supply between you (the customer) and Croydon Flowers made via our website. They apply whether you are purchasing flowers for residential delivery, for commercial address, or to send as a gift, provided the delivery address is within Croydon or an eligible surrounding area. Any deviation from these terms must be agreed to in writing by Croydon Flowers.
1. Product Selection: Browse our online catalogue to view floral arrangements, bouquets, and any add-on gifts. Your selection can be added to your shopping basket, which you can review prior to checking out.
2. Order Placement: Once you have reviewed your items, proceed to checkout. You will be prompted to provide accurate recipient and delivery details, select a delivery date, and add an optional message for the recipient.
3. Order Confirmation: On completion of checkout, you will receive an automated confirmation notice indicating your order has been received. This is not yet acceptance of your order, but a summary of your instructions for our review.
4. Acceptance: Orders are accepted once Croydon Flowers processes payment, verifies availability, and dispatches a confirmation to you. In the unlikely event of unavailability or issues with your order, we will contact you to discuss alternatives or offer a refund.
1. Accepted Payment Methods: We accept a range of online payment methods including, but not limited to, major debit and credit cards as detailed at checkout. Payment is required in full at the time of order, prior to dispatch.
2. Currency: All prices and payments are quoted and charged in Pounds Sterling (GBP). All applicable taxes and delivery charges will be included and indicated before you finalise your purchase.
3. Security: Croydon Flowers uses secure payment systems provided by reputable third-party processors. We do not store card payment details directly. Please ensure you keep your payment information confidential and secure during all transactions.
1. Areas Covered: We deliver across Croydon and select surrounding areas. Before placing an order, please confirm delivery is available for your desired location.
2. Delivery Times: Deliveries are typically made during normal business hours. While we endeavour to meet requested time slots or dates, exact delivery times cannot be guaranteed due to unpredictable factors such as traffic or weather.
3. Recipient Availability: It is your responsibility to ensure someone is available to receive the delivery at the provided address. If no one is present, the delivery driver will follow specified instructions where possible (e.g., leaving with a neighbour or in a safe place) or offer re-delivery where reasonable. Additional charges may apply for repeat delivery attempts.
4. Delivery Acceptance: Upon receipt, the recipient should inspect the goods. Any issues should be reported as soon as possible, ideally within 24 hours.
1. Product Descriptions: We endeavour to display products and descriptions as accurately as possible. Please note that flowers are natural products and slight variations in colour, size, and variety can occur. Packaging may differ from images displayed.
2. Substitution Policy: In rare instances where a specific flower or item is unavailable, we reserve the right to substitute with similar items of equal or greater value and quality. Such substitutions will maintain the style and character of the arrangement.
1. Cancellation by Customer: You may cancel your order for a full refund provided notice is given at least 24 hours before the scheduled delivery date. For cancellations within 24 hours of delivery or after products have been dispatched, we reserve the right to retain part or all of the payment to cover costs incurred.
2. Amendments: If you need to amend delivery details or your order contents, please contact us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee amendments can be made once an order is processed, especially during peak periods.
3. Cancellation by Croydon Flowers: Orders may be cancelled by us due to events outside our control or product unavailability. In such cases, you will receive a prompt refund or the chance to select an alternative product.
1. Quality Guarantee: Croydon Flowers prides itself on delivering fresh, high-quality flowers. If you are dissatisfied with your order for any reason, please notify us within 24 hours of delivery, providing photographic evidence where possible.
2. Refunds: Refunds or partial credits will be considered when goods are received damaged, significantly not as described, or not delivered. Where possible, we may offer a replacement as a first course of action. All refunds will be processed via the original payment method within a reasonable period.
3. Non-returnable Products: Due to their perishable nature, most floral products are non-returnable except in the case of damage or error on our part. We do not accept returns based on a change of mind once the product has been dispatched or delivered.
1. Accurate Details: You are responsible for providing correct and complete order and delivery details. Croydon Flowers is not liable for non-delivery or misdelivery due to incomplete or incorrect information supplied by the customer.
2. Usage: Products supplied are for personal, gift, or (where stated) commercial use only and must not be resold or replicated for commercial profit.
1. Use of Products: To the maximum extent permitted by law, Croydon Flowers shall not be liable for any indirect, incidental, or consequential losses arising from the supply or use of products purchased from us, including lost profits, data, or sales.
2. Force Majeure: We accept no liability for delays or failures in delivery resulting from events beyond our reasonable control, such as adverse weather, transport disruptions, or supply shortages.
3. Maximum Liability: The total liability of Croydon Flowers for any claim arising from your order shall not exceed the amount paid for the product or service in question.
1. Personal Information: Your privacy is important to us. All personal data provided in the course of placing an order will be processed in accordance with UK data protection law, and will only be used for order fulfilment and communication purposes.
2. Third Parties: We do not share customer data with third parties except as required to process your order or as required by law.
All content on the Croydon Flowers website, including text, images, logos, and product names, remain the property of Croydon Flowers. Use of any content without express written permission is prohibited.
These Terms & Conditions are governed and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1. Severability: If any part of these Terms & Conditions is deemed unlawful, invalid, or unenforceable, that provision will be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
2. Amendments: Croydon Flowers reserves the right to amend these Terms & Conditions at any time. Changes will take effect when posted on the website and will not apply retrospectively to confirmed orders unless the changes are due to legal requirements.
3. No Waiver: Failure by Croydon Flowers to enforce any provision of these terms does not represent a waiver of that provision.
If you have any questions or concerns about these Terms & Conditions, or you require support with your online flower delivery in Croydon or one of the surrounding areas, please reach out through the contact function provided on our website. Our customer service team is always happy to help.
Note: These Terms & Conditions apply to all Croydon Flowers customers across Croydon and surrounding areas. They are designed to protect your interests and ensure a seamless online flower delivery experience every time you shop with us.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Croydon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Croydon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
