At Croydon Flowers, our top priority is delivering the freshest blooms to households and businesses in Croydon and surrounding areas. We take pride in our reputation as a trusted local florist, and we want you to be delighted with every order. To uphold our Fresh Flowers Guarantee, we outline below our policies on returns, refunds, and complaints to give you complete peace of mind when you shop with us.
We guarantee that all flowers dispatched from our Croydon shop are of the highest quality and freshness. Our blooms are sourced daily and carefully inspected before delivery. Your flowers should look vibrant and healthy upon arrival—this is our Fresh Flowers Guarantee.
If you believe your flowers fall short of our freshness promise or arrive damaged, please see below for next steps. Our freshness window covers a standard period of 5 days from the time of delivery, provided flowers have been cared for as per our guidelines included with each order.
On rare occasions, flowers can be affected during transit despite our careful packaging. If your flowers arrive looking wilted, crushed, or otherwise damaged, or do not meet your expectations for quality and freshness, please notify us as soon as possible—ideally within 24 hours of receipt. Please retain the flowers and packaging as we may request a photo to help us better understand the issue and improve our service.
Your satisfaction is very important to us. Where flowers arrive damaged or are not fresh within the initial 5-day window, we will offer one of the following options based on your preference and the situation:
To process your request quickly, please contact us with your order details, photos if possible, and a description of the issue. We treat all such requests with understanding and fairness so you can order with confidence.
As flowers are perishable goods, we do not accept returns for change of mind. However, if the product is faulty or not as described, we will address it through our refund or replacement process as explained above. In exceptional circumstances, individual cases will be considered with the care and personal attention you would expect from a local Croydon florist.
Your feedback is highly valued and vital for us to maintain the high standards Croydon households and businesses deserve. If you have a complaint about any aspect of our products or service, please contact us with details of your order and concern. Our management team will review your complaint promptly and work with you towards a fair and satisfactory resolution. Where necessary, we can escalate more complex issues to our senior staff for further investigation.
As a well-established Croydon florist, we believe in treating every customer as a neighbour. Our business is built on trust and honest, reliable service. From fresh flowers to transparent complaint handling, your satisfaction is at the heart of what we do. Thank you for choosing Croydon Flowers—your local expert in beautiful, fresh arrangements delivered with care throughout our community.
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